If the camera on your ASUS ZENFONE 5Z is not working properly, here we explain why the camera app on your ASUS ZENFONE 5Z is not responding and give you 11 possible ways to solve this problem.
ASUS ZENFONE 5Z Camera is not Working
Capturing a vital moment quickly is what makes the ASUS ZENFONE 5Z cameras flourish. You can quickly open the camera app and capture it with your phone. But the problem arises when the camera app doesn’t open or keeps crashing after it starts.
Follow the steps below to fix the problem of the Camera app not working on ASUS ZENFONE 5Z.
1. Check ASUS ZENFONE 5Z camera permissions
When you first open the Camera app, it asks for permission to access the device’s storage. However, some recent update on your phone may have changed the permissions. Therefore, check whether the Camera app has the relevant permissions or not.
Step 1: Tap and hold the Camera app icon and tap the ‘i’ button.
Step 2: The application information menu will open.
Step 3: Go to the Permissions menu.
Step 4: Make sure the Camera, Location, and Microphone permissions are allowed in the next menu.
If not, allow these permissions for the Camera app to run smoothly.
2. Check if another app is already using the ASUS ZENFONE 5Z Camera
Are you live streaming using YouTube or Twitch? Or if you are already using the camera via Instagram or Snapchat, this may interfere with the main camera app on your ASUS ZENFONE 5Z.
Open the multitasking menu on your ASUS ZENFONE 5Z, Identify apps that are using the camera in the background and delete the app from the background process.
Then try opening the Camera app and it should work normally.
3. Force Stop ASUS ZENFONE 5Z Camera
After a long period of use, the Camera app can become corrupted and stop working. They can force stop the app and try again. We explain how.
Step 1: Find the Camera app icon on the home screen or in the app drawer.
Step 2: Press and hold the application icon and access the application info menu.
Step 3: Tap Force Stop and completely stop all operations of the Camera application.
Try opening the Camera app again and you should now be ready to capture precious memories. If not, then go through other tricks.
4. Cool down the ASUS ZENFONE 5Z
Many are experiencing this problem, especially after playing games on their phones. The problem also occurs when trying to charge the ASUS ZENFONE 5Z with fast chargers. You may notice the hot metal sides on the ASUS ZENFONE 5Z.
Then, when you try to access the camera, the app will display an error and prompt you to cool the phone. Wait for some time, let the ASUS ZENFONE 5Z temperature cool down, and open the Camera app.
5. Clear the ASUS ZENFONE 5Z Camera Cache
The camera app accumulates cache in the background to speed up some processes quickly. Frequent camera users can corrupt the app with an excessive amount of cache data. Let’s clear the cache and try again.
Step 1: Press and hold the Camera application icon and open the application information menu.
Step 2: Go to the Storage and Cache menu.
Step 3: tap Clear cache and you are ready to use a camera app on the ASUS ZENFONE 5Z.
6. Restart the ASUS ZENFONE 5Z
As soon as you realize that there is a problem with the ASUS ZENFONE 5Z camera and it doesn’t work – for example, the app starts up and the error message «camera not working» appears almost immediately – feel free to reboot the ASUS ZENFONE 5Z , especially if you have used your ASUS ZENFONE 5Z for a long period of time. It takes less than two minutes.
The reset will give your ASUS ZENFONE 5Z system a fresh start and clear the RAM.
7. Update Android on ASUS ZENFONE 5Z
Most Android phone manufacturers release security patches regularly for supported devices. Sometimes, these security updates are included in version updates.
Therefore, if you are delaying the installation of these types of updates for your ASUS ZENFONE 5Z, you should install them. In addition to fixing various bugs, the update can improve the performance of the ASUS ZENFONE 5Z Camera app.
Go to Settings and open System. Update your ASUS ZENFONE 5Z to the latest software version.
8. Recharge the ASUS ZENFONE 5Z battery if it is low
Is the camera screen dark? You should check how much battery your ASUS ZENFONE 5Z has.
When the ASUS ZENFONE 5Z battery is significantly low, the camera may not work. The app will open, however, there will be a note just above the camera icons telling you to charge your device.
9. Remove all third-party camera applications
This is as simple as the point suggests, uninstall all other camera apps on your ASUS ZENFONE 5Z. You can open each of them to check if they are working. If so, remove them, as one or more of these alternatives may be preventing the system camera from working as it should.
10. Resetting the ASUS ZENFONE 5Z to Factory Defaults
If a new system update is not available, the next step is to reset the ASUS ZENFONE 5Z to factory settings. This action will return the ASUS ZENFONE 5Z to its initial settings.
Note: All data, files and installed applications will be completely erased from the ASUS ZENFONE 5Z. Back up everything before doing this process.
To reset your ASUS ZENFONE 5Z, go to SETTINGS > SYSTEM > RESET OPTIONS > FACTORY DATA RESET > PHONE RESET.
11. Visit a Repair Center
If the ASUS ZENFONE 5Z camera is not working at this time, you should urgently take your phone to a professional repair center. The ASUS ZENFONE 5Z camera problem is probably hardware related and requires replacement.
Conclusion
It is frustrating when the ASUS ZENFONE 5Z camera app does not work as expected. You may miss out on capturing the perfect moment. Fortunately, there are ways to fix this problem.
1. Check ASUS ZENFONE 5Z camera permissions
2. Check if another app is already using the ASUS ZENFONE 5Z Camera
3. Force Stop ASUS ZENFONE 5Z Camera
4. Cool down the ASUS ZENFONE 5Z
5. Clear the ASUS ZENFONE 5Z Camera Cache
6. Restart the ASUS ZENFONE 5Z
7. Update Android on ASUS ZENFONE 5Z
8. Recharge the ASUS ZENFONE 5Z battery if it is low
9. Remove all third-party camera applications
10. Resetting the ASUS ZENFONE 5Z to Factory Defaults
11. Visit a Repair Center