POCO X5 PRO not receiving calls (9 ways to fix it)

If your POCO X5 PRO is not receiving a call, here are nine potential solutions to help resolve the issue. There are many reasons why your POCO X5 PRO cannot receive calls.

POCO X5 PRO not receiving calls

This guide examines possible causes and solutions to help you troubleshoot POCO X5 PRO not receiving calls.

1. Disable Airplane mode on POCO X5 PRO

In Airplane mode, the Android operating system disables connectivity to the cellular network and disables data. When it is enabled, you will see an airplane icon in the status bar and the red intensity bar will not be visible.

Comprueba se activou accidentalmente o intencionalmente el modo avión en tu POCO X5 PRO y te olvidado de ello. Disable the setting to restore network connectivity on your POCO X5 PRO.

To deactivate Airplane Mode:

– Slide your finger down to see the Quick Settings menu. You can also go to Settings and tap on Conexiones.
– Tap the switch to deactivate Airplane Mode.
– Once disabled, the POCO X5 PRO will show the network intensity bar in the status bar.

2. Verify that the POCO X5 PRO has a network signal

If your POCO X5 PRO is on and cannot receive calls, you can check if the phone is getting any signal. To do this, simply check the top right corner of the POCO X5 PRO, where you should find the signal indicator. Incluso si tienes una sola barra en el indicador de señal, eso debería permitirte hacer y recibir llamadas.

But, if you see something like «Sin servicio» or the señal sigue cayendo, it is explained why you have not received calls on your POCO X5 PRO. In that case, try to desplazarte to an area where you can get a stronger signal. Many people have signal problems in places such as underground parking lots, tunnels, etc. So when you search for the signal from your POCO X5 PRO, look for places at or above ground level, and do not go to remote places.

3. Remove and re-insert the SIM card in the POCO X5 PRO

If you have changed the device, check that you have inserted the SIM card correctly into the POCO X5 PRO. Although the SIM tray is designed to prevent incorrect insertion of a SIM card, it is not a very rare occurrence.

When inserted incorrectly, your POCO X5 PRO will not detect the SIM card and will show an error. To resolve this, remove the SIM tray and make sure the card is aligned with the direction printed on the phone or SIM tray to insert the SIM correctly.

4. Update the Android on your POCO X5 PRO

Android system glitches can cause you to not receive calls on your POCO X5 PRO. While you can’t fix these problems yourself, you can perform a software update to potentially resolve your issues.

Updating an POCO X5 PRO is quick, easy, and free. Just be aware that you must be connected to a stable Wi-Fi network when downloading updates.

– Open the settings on your POCO X5 PRO.
– Go to System > System Updates under Settings.
– Allow the phone to check for software updates.
– Select Download and install now to install the updates.
– Restart the POCO X5 PRO.

5. Enable and disable your SIM

You can temporarily disable your SIM to troubleshoot network and SIM card issues without kicking the SIM out. Most Android devices have a SIM card manager function that lets you turn off your SIM, set up eSIM, establish a primary SIM, etc.

To enable and disable the SIM card in Android:

– Open the app drawer and tap Settings.
– Then tap Connections or Network & Internet.
– Tap SIM Card Manager. You will have all your SIM cards listed in the SIM Card section. – Turn on the switch for the affected SIM card and turn it off. When the message appears, tap OK to confirm.

Once disabled, re-enable the SIM card. This should restore the network signal strength bar and resolve any temporary technical issues that may have prevented the phone from receiving calls.

6. Disable Wi-Fi calling on the POCO X5 PRO

Wi-Fi calling allows you to make calls over Wi-Fi. While this is a very useful function, you may conflict with the POCO X5 PRO’s ability to receive calls. As a quick fix, disable the function to see if it solves the problem.

To disable Wi-Fi calling on Android:

– Open settings and tap Connections or Network and Internet.
– Then tap Wi-Fi Calling.
– If enabled, tap the button to disable Wi-Fi calling.
– Once turned off, verify that you can receive calls again.

7. Restart the POCO X5 PRO

A quick reboot can solve many problems on your POCO X5 PRO. This is a practical solution for temporary glitches that prevent your phone from receiving calls.

To shut down your POCO X5 PRO.

– Press and hold the ignition button to see the ignition options.
– Press on Restart and then once more on Restart.
– Wait for the phone to restart and check if the problem has been resolved.

8. Perform a network reset on the POCO X5 PRO

A network reset restores a number of network-related functions to their predetermined configuration. In addition to mobile data, Wi-Fi, and Bluetooth, it also restores network connection settings, such as network selection mode.

Follow these steps to perform a network reset on your POCO X5 PRO: – Tap Settings to view the settings on your POCO X5 PRO.
– Scroll down and click Advanced Options.
– Then tap Reset.
– Tap Reset Network Settings.
– Tap Reset settings and enter your current PIN to approve the action.

9. Install Pending Firmware Updates on the POCO X5 PRO

Finally, your POCO X5 PRO may receive calls due to errors in the phone’s firmware. The manufacturer may include a solution in its next firmware update if it is a widespread problem. Check for any pending firmware updates for your POCO X5 PRO and install them to see if that helps resolve the issue.

To update your POCO X5 PRO:

– Click Settings.
– Scroll down and tap Software Update.
– Tap Check for Updates and tap OK to confirm the action.
– The updater will check for new updates. If an update is available, download and install it. After the reboot, verify that calls can be received.

Conclusion

You cannot receive or make calls frustrating the main purpose of an POCO X5 PRO. In the menu, the problem is probably due to the activation of airplane mode, temporary glitches with the POCO X5 PRO or an incorrect firmware update. Therefore, you should be able to self-diagnose and solve the problem with the following advice.

1. Disable Airplane mode on POCO X5 PRO
2. Verify that the POCO X5 PRO has a network signal
3. Remove and re-insert the SIM card in the POCO X5 PRO
4. Update the Android on your POCO X5 PRO
5. Enable and disable your SIM
6. Disable Wi-Fi calling on the POCO X5 PRO
7. Restart the POCO X5 PRO
8. Perform a network reset on the POCO X5 PRO
9. Install Pending Firmware Updates on the POCO X5 PRO